Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Convenient Location
Helpful Staff
View Quality
Service Delays
7.0/10
Very good
Rooms
7.0
Location
7.8
Service
7.9
Dining
6.5
Guest reviews
7.0/10
based on 12 reviews
8.1
8.1/10 based on 4215 reviews
Danielle
United Kingdom,
April
2024
7.8/10
The hotel was a lot smaller than expected and did not look like the photos at all. However, it was close to everything, making it my favorite place to stay on the Gold Coast despite the noise during check-in.
Rooms
7.0
The room was nice despite the noise around us, close to everything.
Service
8.0
The service was friendly and very helpful during our stay.
Location
9.0
The hotel was so central that everywhere was easy to travel to by foot, perfect for exploring the Gold Coast.
Dining
7.0
Facilities
8.0
The hotel shared areas were accommodating and lively, adding to the overall experience.
Frances
United Kingdom,
April
2024
7.6/10
The hotel offers a lovely view from the rooms but they are a bit small for the price, lacking some items that were expected. Breakfast experience on Saturday morning was not ideal. The service was excellent overall, with extremely helpful and pleasant staff, though there was a rude encounter at check out. The location is great for those wanting to stay in Surfers with easy access to amenities and Cavill Ave. The dining experience had some ups and downs, with limited options for afternoon tea but friendly and professional staff. The facilities are satisfactory but may benefit from some upgrading.
Rooms
7.0
The rooms offer a lovely view, but they are a bit small for the price and lack some expected items.
Service
8.0
The staff were extremely helpful, knowledgeable, and pleasant, with some exceptions like a rude encounter during check out.
Location
9.0
The location is great for those wanting to stay in Surfers, with convenient access to amenities and Cavill Ave.
Dining
7.0
The dining experience had its ups and downs with limited options for afternoon tea but friendly and professional staff.
Facilities
7.0
The facilities are satisfactory but may benefit from some upgrading.
Charles
United Kingdom,
November
2023
6.8/10
The hotel had some ups and downs. While the rooms were adequately equipped and in working order, the view was lacking, and some service issues were experienced during the stay. Despite the shortcomings, the hotel offered a decent experience overall for the price paid.
Rooms
6.0
The room was properly stocked and equipment was in working order, though the view was disappointing. Service issues with water pressure and towel provision were encountered.
Service
7.0
The service was pleasant and helpful overall, but there were delays in addressing issues and fulfilling requests.
Location
8.0
Dining
7.0
Facilities
6.0
The hotel offered standard facilities, but improvements in service responsiveness and room amenities could enhance the guest experience.
Convenient Location
View Quality
Charles
United Kingdom,
November
2023
7.2/10
The hotel had everything we needed for our toddler, making it like heaven for our family stay. The delishious food from room service with a smile was a highlight. However, the night noise from the nearby nightspots could get a bit rowdy, affecting the overall peace and quiet of the location.
Rooms
8.0
The rooms were well-equipped for families, with amenities like washing powder and a dryer readily available for use.
Service
9.0
The service went above and beyond, especially for special occasions like birthdays. The staff were exceptional and very accommodating.
Location
7.0
The central location was convenient for beach access and nearby shops, although it was noisier than expected due to proximity to nightspots.
Dining
5.0
The dining experience had some shortcomings with food quality and options, resembling a poorly run cafeteria at times.
Facilities
7.0
Despite some pricing confusions and noise disturbances, the facilities were adequate for a comfortable stay.
James
United Kingdom,
October
2023
5.0/10
I expected a decent view for the price we paid but ended up disappointed with the room situation and lack of proper amenities. The service was attentive but had some issues with resolving maintenance requests. The location wasn't ideal as it was directly in front of a noisy nightclub. The dining experience left much to be desired, particularly with the breakfast service.
Rooms
5.0
The rooms were dated, with worn carpets and musty pillows. The lack of proper amenities and the view not meeting expectations were major disappointments.
Service
7.0
The staff was very attentive, especially at the front reception, but struggled with resolving maintenance issues promptly. The service was good overall but not perfect.
Location
5.0
The location was not ideal, being directly in front of a noisy nightclub. However, it was close to restaurants and shops for convenience.
Dining
5.0
The dining experience, especially breakfast, was disappointing with long wait times and subpar quality. There were also issues with the service not meeting expectations.
Facilities
5.0
The facilities were a bit tired, with maintenance issues like a broken kickboard and drawer. The lack of amenities and proper room functionality affected the overall stay.
Alex
United Kingdom,
October
2023
7.8/10
I had an amazing stay with breathtaking ocean views, enjoying a lovely breakfast on Saturday morning at 7 am. The room with sea view was a perfect size for a cozy experience. The hotel is a great choice overall, but you might be paying for the name 'Hilton' more than the luxurious stay you expect.
Rooms
8.0
The rooms with ocean views were delightful and provided a nice size for comfort.
Service
7.0
The staff at the hotel were friendly and accommodating, particularly Sergey who stood out for excellent service. However, some staff members might benefit from retraining in customer service to ensure a more consistent experience.
Location
9.0
The hotel's location is outstanding, offering easy access to the beach and Surfers Paradise's heart, with plenty of dining and entertainment options within walking distance.
Dining
7.0
The dining experience was good overall, with an extensive and fresh selection. However, some upgrades may be needed to elevate the dining experience to meet expectations.
Facilities
8.0
The hotel provides standard facilities to meet your needs during your stay.
William
United Kingdom,
September
2023
7.8/10
My stay at the hotel was quite pleasant overall. The rooms were spacious, albeit a bit pricey due to the Easter holidays. The air conditioner was a bit temperamental, cutting out during the night, but the higher apartments were nicer. The service was a bit unresponsive initially but eventually friendly and accommodating. The location was perfect, right in the heart of Cavill Ave, though a few cleanliness issues were noted in the bathroom. The dining experience was good with a varied buffet, despite some confusion over breakfast inclusions. Overall, a decent stay with a few ups and downs.
Rooms
8.0
The rooms were spacious and comfortable, despite the air conditioner issues.
Service
7.0
The service was initially unresponsive but ended up being friendly and accommodating.
Location
9.0
The hotel's location in the center of Cavill Ave was perfect for exploring the area.
Dining
7.0
The buffet offered a good variety, although there were some discrepancies in breakfast inclusions.
Facilities
8.0
The hotel facilities were adequate for a comfortable stay.
Steven
United Kingdom,
August
2023
8.2/10
The hotel was a fantastic choice for our stay. The location was excellent, making it easy to enjoy the nearby beach, restaurants, and attractions. The staff were friendly and accommodating, ensuring a pleasant experience overall. However, the dining options could be improved with more variety and upgraded offerings. The price paid offered good value, although additional charges for some services were a downside.
Rooms
8.0
The room we booked was very generous in size and met our expectations for the price paid.
Service
9.0
The service from the staff was very nice, polite, and respectful, enhancing our overall stay.
Location
9.0
The central location of the hotel was perfect for our trip, with easy access to local attractions, a shopping mall, and the beach.
Dining
7.0
The dining experience was enjoyable, with delicious options and fresh juice. However, an upgrade in the menu could further enhance the experience.
Facilities
8.0
We found the hotel facilities to be convenient and well-maintained, adding to our comfort during the stay.
Natasha
United Kingdom,
August
2023
7.6/10
My stay at this hotel was a mix of positives and negatives. The modern room with a lovely bathroom was a great feature, but the actual room didn't match the advertisement, and there were some worn-out furnishings and broken beds. Despite these drawbacks, there were significant cost savings compared to other options in the area.
Rooms
7.0
The room was modern with a lovely bathroom, but it didn't match the room I booked or the picture of the room. The furnishings seemed a bit worn out, and there were broken beds.
Service
9.0
The staff were extremely helpful and responsive. They took our bags to the room and even replaced a broken stove within 3 hours, no fuss. However, there was a minor incident where a staff member hung up abruptly during a conversation.
Location
8.0
The location was good with plenty of nearby restaurants and just minutes away from the beach. It's the best spot if you enjoy going out, entertainment, and the beach. However, it felt a bit cramped, and there weren't enough chairs for everyone to sit comfortably.
Dining
7.0
The dining experience was mixed. There was a limited array of food during afternoon tea, and breakfast was only included for one person without clear prior notice. However, the food choices were fresh and nutritious for a great morning start.
Facilities
7.0
The facilities were decent overall with essential amenities available. However, there were minor issues in specific areas like the elevator and bathrooms.
Bob
United Kingdom,
August
2023
7.6/10
The hotel had lovely rooms with beautiful views, perfect for the price paid by our group of 5. The rooms were big, clean, and in an amazing location. However, there was a mix-up with room proximity for our two units which were assigned floors apart.
Rooms
8.0
The rooms were big, clean, and in an amazing location.
Service
9.0
The staff were extremely helpful, knowledgeable, and pleasant. They were also very security conscious at night with a doorman, which was reassuring.
Location
7.0
The location was great with good pool views and cleanliness. It was handy for our group's event, but there were privacy issues in one area of the room.
Dining
7.0
The dining experience was enjoyable overall, although some fruit quality was not up to standard. The pricing for meals and parking was on the higher side.
Facilities
7.0
The facilities were good overall with helpful services, but pricing for meals and parking could have been more reasonable.
Brian
United Kingdom,
June
2023
7.2/10
My stay at the hotel was a mixed experience. The rooms, while clean and very well set out, turned out to be smaller than expected without the wide windows and views as advertised. The service was friendly and accommodating, although the 'smart asses' incident with the mini-bar was a bit of a negative surprise. The location, though fantastic for easy access to everything, was plagued by street noise from nearby nightclubs. The dining options were varied, but certain aspects made the experience less pleasant. Overall, it was a stay with its ups and downs.
Rooms
7.0
The rooms were good and very clean but were quite small.
Service
8.0
The staff were very friendly, professional, and accommodating.
Location
6.0
The location is fantastic for easy access to everything but plagued by street noise from nearby nightclubs.
Dining
7.0
The dining experience was wonderful and ranged from classic options to a good variety, but certain aspects made it less pleasant.
Facilities
8.0
The hotel offers various facilities to enhance the stay.
Ashley
United Kingdom,
April
2023
6.6/10
The hotel is in a central location, but the rooms need renovation and weren't very clean. Despite the construction noise starting early, the staff was friendly. However, there were additional surcharges for every service provided.
Rooms
5.0
The rooms are in need of renovation and cleanliness was lacking, but the size and central location were good.
Service
7.0
The staff was friendly and helpful, although some additional charges were applied for services.
Location
8.0
The hotel is centrally located, making it convenient, despite some disappointments like the lack of a mini-bar or water bottles.
Dining
7.0
The dining options were varied and delicious, but the wait times for service could be improved.
Facilities
6.0
The hotel offers good facilities despite some ongoing construction work and noise.
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